What is the Mercedes-Benz promise to our customers?
Commitment to excellence This includes constantly setting new goals, combined with a passionate commitment to the highest quality and the pursuit of continuous improvement. Our customers experience this commitment, this striving in our products and services. Integrity, openness & respect The trust of our customers, our business partners and our employees is the basis for our success.
Can I give my Mercedes back?
Hand back the vehicle – Subject to wear and tear, mileage and whether the vehicle meets the Mercedes-Benz Vehicle Returns Standards, additional charges may apply. Part Exchange for a new vehicle – If you choose to hand your car back and purchase a new one simultaneously, we can make the process seamless for you. Return Your Vehicle If you’re interested in returning your current vehicle and getting behind the wheel of a new Mercedes-Benz, your dealer can help with that transition.
Does Mercedes have a return policy?
Days to Exchange To make sure you’re completely satisfied with your Mercedes-Benz, you can exchange it for another model within the first seven days or 500 miles, whichever comes first. If you change your mind about purchasing your Service Plan, you are able to withdraw from the contract within 14 days of the contract activation date and the contract becomes effective. Simply contact the Service Contracts Administration team on 0370 242 6200 or e-mail pc.
Does Mercedes have bad maintenance?
Like most modern luxury brands, Mercedes are not low-maintenance cars, and you don’t want to skip scheduled maintenance items. With their dual-clutch transmissions and complex turbocharged engines, they need the recommended oil and filter changes, at the least, to keep them running smoothly. With an average age of 54, Mercedes-Benz buyers are five years older than both BMW and Audi buyers, and today’s Millennials prefer the competition to Mercedes-Benz given its “old luxury” stereotype.So, how long do Mercedes-Benz vehicles last? Many experts agree that Mercedes-Benz vehicles can last anywhere from 150,000 to 200,000 miles on average with routine maintenance. In fact, you may even get more mileage out of your Mercedes-Benz vehicle if it has been properly taken care of.Why Doesn’t My Warranty Cover Regular Maintenance? Mercedes-Benz takes pride in crafting vehicles designed for enduring performance. Yet, routine maintenance, such as oil changes and brake pad replacements, falls outside the warranty umbrella.Used-car buyers don’t want to pay high prices for a dated model. The good news is that some luxury cars hold their value longer than others, and several Mercedes-Benz models are on the list. The average Mercedes-Benz vehicle will retain over 47% of its value after five years.Mercedes-Benz models average around $12,962 for maintenance and repair costs during their first 10 years of service. This is more than the industry average for luxury brands by $978. There is also a 41. Mercedes-Benz will require a major repair during that time.