What are the claims against Mercedes-Benz?
In the Mercedes-Benz diesel emissions scandal, it is alleged that defeat devices were used in certain diesel models between 2009 and 2020. Allegations that Mercedes-Benz used so-called emissions “defeat devices” in certain diesel models suggest these vehicles may have released far more nitrogen oxides (NOx) than legally allowed. Some experts believe this contributed to air pollution, environmental damage, and serious public health risks.
Is Mercedes-Benz in financial trouble?
Mercedes-Benz said in an earnings update on Wednesday that its net profit had plummeted from €6. It added that, in the second quarter alone, net profit dropped by an even greater 69%, while revenue was down 10% year-on-year. Volkswagen’s operating income fell 37% year over year in the first quarter of 2025. BMW’s earnings before interest and taxes dropped 28. Mercedes’ fell an astounding 40. Mercedes claims some of that decline was due to one-time factors, and the “adjusted” decline was 29%, still rough.Second-quarter sales of Mercedes’ Cars unit fell 9% to 453,700 vehicles, with sales in North America dropping 14%, while they slumped 19% in China.The carmaker anticipates a drop in unit sales and weaker-than-expected pricing. What’s This? Mercedes-Benz anticipates significantly lower revenue this year due to tariffs impacting car and van sales. New guidance includes import tariffs for the first time, forecasting a 4%-6% adjusted return on sales for cars.Mercedes-Benz reported revenue of €33. Q2 2025, representing a 10% decline from €36. More dramatically, EBIT plummeted 68% to €1. Q2 2024.
What are the weaknesses of Mercedes?
Therefore, Mercedes-Benz’s luxury positioning and its costly long-term maintenance fees are parts of its weaknesses in attracting a larger group of consumers in the EV market. Mercedes-Benz underwent several large-scale recalls in its history due to emission scandals and fire risks in its EV model EQS and EQC. Mercedes-Benz engines benefit from advanced engineering, high-quality materials, and rigorous testing. For example, the OM617 diesel engine and the M113 V8 engine are legendary for their reliability, with many owners reporting mileages well beyond 500,000 miles (800,000 kilometers).Engine Performance Issues While Mercedes-Benz engines are known for their power and efficiency, they can still encounter performance problems over time. Common issues include misfires, rough idling, loss of power, or engine stalling.When properly maintained, a Mercedes-Benz can easily last well beyond 200,000 miles, and some models have even been known to reach 300,000 miles or more. The longevity of a Mercedes-Benz depends on a variety of factors, including regular maintenance, driving habits, and the specific model.Some studies show Mercedes-Benz is a good car for owners who want to hold on to them for a long time. J. D. Power studied how often models from different brands visited the service center within the first three years of ownership. Mercedes-Benz reliability was strong with 195 repairs for every 100 vehicles sold.
Does Mercedes have good customer service?
Mercedes-Benz Ranked #1 in Customer Service Satisfaction. Mercedes-Benz continues to make strides not only by producing new and exciting vehicles, but according to the American Customer Satisfaction Index, they now undisputedly provide some of the best customer service in the industry. Mercedes-Benz balances advanced technology with luxury. It’s recognized for high-quality materials and powerful engines, though not as reliable as more affordable brands like Toyota or Honda. Mercedes vehicles have strong safety ratings from NHTSA and IIHS.By unit sales, the Mercedes-Benz Group is the tenth-largest car manufacturer in the world; shipping two million passenger vehicles in 2021 and by revenue the seventh-largest car manufacturer worldwide in 2023.While both BMW and Mercedes-Benz prioritise safety and reliability, Mercedes-Benz often leads the way with advanced safety features and a strong reputation for durability.Mercedes-Benz has long been a leader in innovation, craftsmanship, and luxury. To stay ahead, the brand is evolving to align with shifting consumer preferences and global automotive trends. A key part of this evolution is the discontinuation of four models: the A-Class, B-Class, GLC Coupe, and GLE Coupe.