Does Mercedes have good customer service?
Mercedes-Benz Ranked #1 in Customer Service Satisfaction. Mercedes-Benz continues to make strides not only by producing new and exciting vehicles, but according to the American Customer Satisfaction Index, they now undisputedly provide some of the best customer service in the industry. By focusing on innovation, customization, and exceptional service, Mercedes-Benz ensures that its customers receive a premium experience at every touchpoint. This article explores how Mercedes-Benz enhances CX through its in-car technology innovations, customized services, and state-of-the-art dealership interactions.
Is Mercedes Assist free?
Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer. So when a vehicle can control both steering and acceleration, these cars are considered level two autonomy cars — like Teslas and GM’s Super Cruise cars.If you’re involved in an accident or have a mechanical issue, Roadside Assistance will arrange for towing to the nearest Mercedes-Benz dealer at no charge, and if your vehicle has sustained damage, a Mercedes-Benz Certified Collision Center can get right to work.The lowest level of automation, where a single system such as passive cruise control or adaptive cruise control, is present to assist the driver. Level 2 vehicles have an on-board ADAS system that can steer, accelerate, and brake without human intervention.The Mercedes-Benz emergency call function is able to notify the rescue services automatically in the shortest of time after a serious crash, supplying them with the vehicle’s exact GPS position and other important information, such as the identified number of people in the vehicle (by reference to the locked seat belts .
How to activate Mercedes Assistant?
Locate the talking-person button on the right hand side of the Mercedes Benz logo on your steering wheel. Press the talking-person button. Look at the center screen. There will be a blue line, signaling that the MBUX Voice Assistant is activated. To Proceed: 1) Ensure Bluetooth® technology is activated on your mobile phone and 2) on the MBUX Multimedia System in your Mercedes-EQ vehicle. Turn on your Mercedes-EQ vehicle. Locate the talking-person button on the right hand side of the Mercedes Benz logo on your steering wheel. Press the talking-person button.