What is the legal requirement for a refund?
You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. In some cases you must offer a refund if the customer changes their mind. Check when you have to offer refunds and accept returns. If the business can’t or won’t repair or fix the problem within a reasonable amount of time, or at all, a consumer is entitled to: get it done somewhere else, with the business paying the consumer back for the reasonable cost of the fix or repair.