How do I file a claim under my Mercedes warranty?
ANY AUTHORIZED MERCEDES-BENZ DEALERSHIP: To make a warranty claim you must present your vehicle to an Authorized Mercedes-Benz Dealership so a diagno- sis can be performed to determine whether it is neces- sary to correct a defect in material or workmanship. You’re wondering if your vehicle is still covered under warranty is typically four years, 50, 000 miles but if you have an extended warranty you can contact Mercedes dealer and talk to your service adviser to see if you still have an extended warranty that is on top of your four years, 50, 000 miles.Mercedes-Benz is always here to help. If you would like to speak to us about your warranty or any Lemon Law concerns, please contact our Customer Care Team by phone at 800-367-6372 or by email at CA_Retention_Mailbox@mbusa.
How does the Mercedes-Benz warranty work?
The factory-given Mercedes-Benz warranty covers material and craftsmanship defects for 48 months or 50,000 miles, whichever comes first. This new vehicle limited warranty coverage is comprehensive, covering powertrain, corrosion perforation, and roadside assistance. What Is the Mercedes-Benz New Vehicle Limited Warranty? The Mercedes-Benz New Vehicle Limited Warranty covers components like your engine, transmission, electrical systems, climate control and more for the first 48-months/50,000-miles of ownership.
What does Mercedes cover under warranty?
The Warranty covers the repair or replacement of manufacturing defects, but does not cover the cost of any related expenses or losses caused by the defect, such as the cost of rental vehicle, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses. You can often check your extended warranty or service contract coverage using your vehicle’s VIN . Most manufacturers and warranty providers allow you to enter the VIN online to see the remaining coverage, expiration dates and included services.A manufacturer’s warranty generally covers manufacturer defects or failures for a period of time after purchase and is automatically included when you purchase the vehicle. Extended warranties are an optional add-on product that covers defects or failures that are not covered by the manufacturers’ warranty.
What voids a Mercedes warranty?
Defects are covered since we, the manufacturer or distributor, are responsible. Conversely, we have no control over damage caused by such things as, but not limited to, collision, misuse, and lack of maintenance. Therefore, damage for whatever reason is not covered by the warranty. Warranty stands void for theft, abuse, misuse, neglect; vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions).A warranty is a contractual promise which, if it is not true or properly performed, gives rise to a claim for breach of contract. The innocent party’s remedy for breach of contract is damages which, so far as money can do, will put that party into the position it would have been if the promise had been performed [2].Warranty does not cover: Damage from accidents, misuse, liquid contact, or abuse. Cosmetic damage from normal wear and tear.Defects in Materials and Workmanship This is the core of most manufacturer warranties. It covers any flaws in the materials used or mistakes made during the assembly or manufacturing process.As mentioned earlier, wear-and-tear items such as brake pads, tires, wiper blades, and oil filters are generally not included. Additionally, damage caused by accidents, misuse, neglect, or improper maintenance won’t be covered under most warranties.