Is Mercedes Assist free?
Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer. Any vehicle with a Mercedes-Benz Warranty (New Vehicle Limited Warranty, Extended Limited Warranty or Certified Pre-Owned Warranty) is eligible for complimentary Roadside Assistance.
How do I speak to Mercedes?
Telephone: Call 1-800 FOR-MERCedes (1-800-367-6372). You will be asked for the following information: Your Name. Phone number: Contact customer service at (800) 654-6222. You can also reach the Lease Maturity department at (800) 873-5471 and the Past Due Payments department at (800) 984-4455. Mailing address: You can send letters to: Mercedes-Benz Financial Services, P. O. Box 685, Roanoke, TX, 76262.Once you’re safe, simply call the Mercedes-Benz Customer Assistance Centre at 00800 1777 7777.What do I do if I forget my PIN? You can reset your PIN (Personal Identification Number) by pressing the i-Button in the vehicle or by calling the Mercedes Me® Response Center toll-free at 866-990-9007. You will be required to provide some account information in order to verify your identity.