What is the best time of day to call customer service?
The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am. Research indicates that midweek days, specifically Wednesdays and Thursdays, are the most effective for making calls, while the ideal time slots generally fall between 10 AM to 12 PM and 4 PM to 6 PM, when most customers are most likely to be receptive to conversations.Is 100 calls a day a lot? It depends. If your lists are big and you have many cold callers, 100 calls may not be considered a lot. But if you only make occasional calls, then 100 calls in one day may seem like a lot.A general rule of thumb is that each call center agent can handle around 30-50 calls per day, depending on the complexity of the calls. However, this number can vary based on several factors, including the skill level of your agents and the efficiency of your call center software.
What is the longest customer service call?
Zappos breaks record with 10 hour customer service call. A customer service rep with Zappos. For most companies, a 10-hour customer service call would be grounds for some serious compaints. The longest customer service call might be a 10hr 43min call to Zappos.