Is RockAuto counterfeit?
The likelihood that a part we sold is counterfeit is extremely low. RockAuto sources its inventory from the same reputable distributors used by other major retailers. RockAuto was formed by two brothers in Madison, Wisconsin, in 1999 and has been an industry leader in online car parts sales.
Who owns RockAuto?
RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor family. Their engineering background, passion for old cars, and desire to liberate information hidden behind the auto parts store counter led the Taylors to start RockAuto. RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor family.An Admitted “car hoarder,” Tom Taylor, VP of Marketing and Co-Owner of Rock Auto, says he and his family really lucked out when they founded the online auto parts retailer in the midst of the “Dot Com” bubble.RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor family. Their engineering background, passion for old cars, and desire to liberate information hidden behind the auto parts store counter led the Taylors to start RockAuto.
Does RockAuto guarantee their parts?
Like other retailers of branded products, RockAuto does not offer any product warranty of our own–we honor the warranty provided by the manufacturer of the product. If you have a problem with a part during the warranty period, please submit a warranty claim through our Order Status & Returns page. RockAuto is a completely online company. We do not have a customer service phone number to provide assistance over the phone. All of our customer service resources are available 24/7 online!