What is an after sales warranty?
After-sales service refers to the support and services offered to customers after the point of purchase. This may include technical support, product installation, troubleshooting, maintenance, upgrades, returns/exchanges, warranties, onboarding, community access, and self-help support. Key takeaways. After-sales service is any support provided to a customer after the product or service has already been purchased. Companies use after-sales support as a business strategy as it typically leads to higher customer satisfaction, brand loyalty, and even word-of-mouth marketing.After-sales service refers to the ongoing support and assistance that a business provides to customers after they have purchased a product or service. It includes resolving customer complaints, offering technical support, providing maintenance services, and addressing product issues or defects.A common example of after sales service is the provision of a warranty for the good. A warranty allows the good to be repaired or replaced if it breaks down within a certain period of time after purchase.
What is after-sales service in a phone?
After-sales service can take many forms including technical support, maintenance, and warranty handling. In some cases, after-sales service also includes onboarding, training, and proactive outreach to help customers get the most value from their purchase. After-sales service is any business process that helps to support the customer after the sale of a product or service. Unlike pre-sale activities where you prospect leads and conduct user research to better market or sell a product, after-sale services can help your customers extract maximum value from their purchase.